Syntony AI
Terms of Service
These Terms of Service govern your use of the Syntony AI platform — CRM, AI assistants, integrations, and messaging, including the WhatsApp Business API. By using the platform, you agree to the terms below.
Last updated: June 22, 2026
1. Acceptance of Terms
By accessing or using the Syntony AI platform, the company and its staff confirm their agreement to these Terms and to the Privacy Policy. If you do not agree, you must stop using the platform.
2. Description of Service
Syntony AI provides a cloud platform for businesses: client and appointment management, AI assistants, integrations with external systems, and messaging over connected channels, including the WhatsApp Business API via the Meta Cloud API.
3. Accounts and Access
The company is responsible for safeguarding credentials, for the actions of its staff, and for correct access settings. Any unauthorized use must be reported to Syntony AI without delay.
4. Acceptable Use
The platform must not be used for spam, messaging without recipient consent, fraud, infringement of third-party rights, or any violation of law. Syntony AI may restrict access where abuse is detected.
5. WhatsApp Business API and Meta Policies
When using the WhatsApp Business API, the company agrees to comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy, and to obtain prior opt-in consent from customers before sending messages. The company is responsible for having such consent and for message content.
6. Data Processing Roles
With respect to customer data, the company acts as the data controller and Syntony AI acts as a processor acting on the company's instructions. Processing is described in the Privacy Policy; the deletion procedure is described on the Data Deletion page. Data subject rights and the procedure for exercising them are governed by the Privacy Policy.
7. Intellectual Property
The platform, its source code, design, and materials belong to Syntony AI. The company is granted a limited, revocable, non-transferable right to use the platform under these Terms.
8. Disclaimer and Limitation of Liability
The platform is provided "as is". To the extent permitted by law, Syntony AI is not liable for indirect damages, lost profits, or interruptions in third-party services, including Meta. Message delivery depends on Meta's infrastructure and is not guaranteed.
9. Suspension and Termination
Syntony AI may suspend or terminate access for violations of these Terms, Meta's policies, or applicable law. The company may stop using the platform at any time.
10. Changes to the Terms
These Terms may be updated. Material changes are communicated to companies. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of the Republic of Kazakhstan. Disputes not resolved through negotiation are handled in accordance with applicable law.
12. Contact
For questions about these Terms, contact Syntony AI by email at support@syntony.kz or by WhatsApp/phone: +7 708 001 96 30.