Syntony AI

User Data Deletion

This page explains how to request deletion of your data processed by Syntony AI, including conversations and contact details received via the WhatsApp Business API on a company's behalf, and leads submitted through a company's Facebook, Instagram or TikTok lead forms.

Last updated: October 12, 2026

1. How to Request Deletion

Send a deletion request to support@syntony.kz or contact the company that messaged you. You can also use the form below. Provide your WhatsApp phone number and, if possible, the company name — this is needed to locate and verify your data.

2. What Data Is Deleted

Upon a verified request, your associated data is deleted: contact profile, conversations and messages, media files, and the client and lead records in the CRM that relate to the provided number.

3. Timeline

After verifying the request, we delete the relevant data within 30 days.

4. Scope of Deletion

Deletion covers production systems and backups within their normal rotation cycles.

5. Exceptions

Some data may be retained where required by law, to resolve disputes, ensure security, or fulfil obligations. In such cases we will inform you of the basis for retention.

6. Contact

For data deletion questions, contact Syntony AI: support@syntony.kz, WhatsApp/phone +7 708 001 96 30.

Data Deletion Request Form

Fill out the form — we will register your request and process it within 30 days.